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| F.A.Q. HOW SECURE/SAFE IS ORDERING FROM YOUR SITE? Very. The information you provide is protected by SSL (Secure Sockets Layer) technology. SSL encrypts the information you send over the internet so only FuzzyFriend.Com can decode it. I DON'T USE CREDIT CARDS, HOW ELSE CAN I ORDER? FuzzyFriend.Com also accepts mail orders. Go to our website and click on the mail order button. Print out the page and fill out all required information and mail it to: FuzzyFriend.Com Inc. P.O. Box 7753 North Bergen NJ, 07047 with a check or money order. Please be advised, however, that we do not ship our products until checks/money orders are received and processed. DO YOU SHIP OUTSIDE THE UNITED STATES? We only ship within the United States at this time. CAN WE SPECIAL ORDER BEARS FOR OUR ORGANIZATION? Certainly. Contact us and we will help you with your special order. Can I use my own Digital Photo, Artwork or Logo? Sure! You can email us your photo or artwork to support@fuzzyfriend.com and we will create your custom bear with your photo, artwork or logo. What size shirt should I order? Our T-Shirts and Hoodies are printed on American Apparel, which are cut to be a bit more fitted than your standard t-shirt. They are also 100% cotton so you can expect them to shrink a bit. The sizing chart for American Apparel’s men’s t-shirts can be found here: Mens American Apparel Sizing Chart The sizing chart for American Apparel’s women’s t-shirts can be found here. Womens American Apparel Sizing Chart The sizing chart for American Apparel’s hoodies can be found here. Hoodie Sizing Chart ________________________________________ I was sent the wrong shirt/I was sent a defective shirt. If you received the wrong shirt or the shirt we sent you is defective, do not just mail it back to us. Please contact us at support@fuzzyfriend.com with your order number and specifics on what we messed up, and we will take care of it for you. ________________________________________ How do I exchange a shirt I purchased? Unworn/unwashed shirts can be exchanged within 30 days of delivery. The packing slip that was included with your order has the instructions for an exchange at the bottom of the page. If you no longer have the packing slip you can email us at support@fuzzyfriend.com and we can let you know how to exchange your shirt. ________________________________________ I have a great idea for a shirt! Do you want to buy it? If you have a good shirt idea, send it to support@fuzzyfriend.com, and if we want to make it we will pay you $100 and give you a free t-shirt of your choice. The more ideas you send in, the better chance that one of yours will be selected. Feel free to include multiple ideas in one email. ________________________________________ I am a designer, are you hiring? We are always looking for talented designers to work on a freelance basis. If you are interested, please contact us at support@fuzzyfriend.com. ________________________________________ How can I make a change to my order? If you made a mistake on your order or would just like to change something, please email us at support@fuzzyfriend.com and let us know. If your order has not been shipped out yet, we should be able to make the change for you. Please include the order number (if you have it), the name the order was placed under, the email address used for the order, and what you would like changed. ________________________________________ Do your shirts ever go on backorder? We keep all our other shirts in stock but sometimes temporarily run out of a certain size of a design. We will send you an email right away notifying you of any out of stock situation. We will usually get the shirt back in stock within a week. Often our new shirt for the week is not yet in stock, hence the discount for pre-ordering it. This is always noted in the description. If you order a design that is up for pre-order, expect it to be delayed 1 – 2 weeks. If your order contains one or more shirts that are out of stock, then it will not typically be shipped out until all the shirts are in stock. ________________________________________ Are you looking for new models? We are always on the lookout for new models. If you are interested, please send a variety of pictures of yourself to us at sdazza@fuzzyfriend.com. Include the city you are located in, and any other info you think we will find helpful. The more pictures that you include, the better. And please include some where you are having fun! They do not need to be professional shots. In fact, we prefer at least some are pictures of you hanging out, goofing off, smiling, and having fun. ________________________________________ If you have any questions that were not address here or you have some other concern please let us know at support@fuzzyfriend.com CUSTOMER SERVICE & ORDERING INFO support@fuzzyfriend.com DESIGN IDEAS & SUBMISSIONS support@fuzzyfriend.com |
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2005 fuzzyfriend.com. All Rights Reserved. 2005 fuzzyfriend.com. All Rights Reserved. Several product photographs that appear on this page are the property of Russ Berrie and Company, Inc. (RUSS). RUSS is a registered trademark of Russ Berrie and Company, Inc.; ©2006 Copyright; Russ Berrie and Company, Inc. Several tools were used from www.myprofilebackground.com |
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